Please review these terms and conditions thoroughly before moving forward with your credit request. This document outlines your financial commitments and protections.
In this agreement, the following phrases carry the specific meanings assigned below, unless the context explicitly indicates a different interpretation:
2.1. Mint Finance operates as a registered credit provider and authorized financial platform strictly bound by the conditions of the National Credit Act . All formal notices, processing communications, or administrative deliveries can be channeled to our primary support frameworks.
2.2. Our official corporate communications details are mapped as follows:
2.3. When applicable, you can download, authenticate, and manage your account through the secure Mint Finance self-service digital web application on any compatible mobile or desktop operating tool.
3.1. By finalizing, confirming, and electronically submitting an application for credit with Mint Finance, you explicitly state that you:
3.2. All financial records and contact details provided across our interface must be entirely factual, comprehensive, and updated. You are required to inform our support agents immediately if your address or salary parameters shift. If your profile is missing key metrics, we reserve the full right to pause application routing, follow up for secondary documents, or cancel the request immediately.
3.3. During the initial application or at any point while you hold a balance with Mint Finance, you are contractually required to declare to us if:
3.4. If any conditions highlighted under clauses 3.3.1 to 3.3.3 occur (whether declared by you or uncovered through independent automated audits), Mint Finance holds the legal right to reject the request, revoke any existing credit offers, or terminate the loan agreement immediately with written notice.
3.5. If the regulatory sanction indices are expanded at any time, your disclosures under 3.3.1 and our cancellation features under 3.4 automatically incorporate those adjustments.
3.6. Every submitted application remains subject to our proprietary risk criteria, and affordability boundaries as governed by the National Credit Act. Mint Finance is under no legal requirement to accept or approve any applicant.
3.7. You grant Mint Finance explicit permission to obtain any information or documentation directly from your employer, bank, credit bureau or any other source for the purposes of assessing your application. This information shall continuously be processed by us and you consent to continuous processing for purposes of your application.
3.8. You acknowledge and accept that Mint Finance leverages automated processing tools to evaluate your application. You maintain the statutory right to request details on the evaluation rules used and to make formal representations to our team if you wish to appeal an automated decision.
3.9. Successful applications generate a pre-agreement statement specifying your personalized short-term credit limits and fixed interest charges over your term (3 - 6 months). Note:
3.10. Approved accounts are subject to systematic monitoring to satisfy local anti-money laundering and international financial security rules. We reserve the right to log, record, and evaluate telephone interactions, chat structures, and application metrics for compliance purposes.
4.1. Following final review and automated approval execution, the authorized principal sum will be distributed directly to your account profile using electronic fund transfers (EFT) as rapidly as system networks allow.
4.2. Capital disbursements are sent explicitly into your validated Elected Bank Account inside South Africa. All transactions are handled exclusively in South African Rand (ZAR). No physical cash payouts are allowed.
5.1. Interest, management fees, and initiation fees are formulated in strict compliance with the maximum limits allowed by the National Credit Act. All items are clearly detailed on your statement and Mint Finance dashboard.
5.2. The specific fixed interest percentage assigned to your loan is displayed on your pre-agreement document. This rate remains locked and unadjusted for the duration of your loan.
5.3. Interest is calculated on your remaining daily balance and compounded monthly onto your active balance.
5.4. If your profile lapses into arrears, penalty interest charges will accrue daily against the overdue amounts at the identical interest percentage assigned to your loan agreement. These charges are collected during the next payment cycle.
5.5. A recurring monthly management fee applies for the ongoing management of your account for as long as your account holds an outstanding balance. We will notify you in advance if these management fees are updated.
5.6. A standard once-off initiation fee is levied to cover the setup of your credit facility. The initiation fee will be added to the principal balance to be paid off over your term.
7.1. We will issue regular statements of account to you, detailing:
6.2. You are required to routinely check your statements. Unless a formal discrepancy query is raised with our support team within 30 days of the statement generation date, the reported numbers are legally deemed correct and accepted by you.
6.3. Statements are distributed primarily via email. We may also deliver short balance statements, payment alerts, and updates via SMS or secure electronic communication tools (including WhatsApp) using the mobile contact info saved on your profile.
6.4. Missing a statement alert does not pause or erase your payment obligations. You can retrieve your current balance requirements by logging into the self-service app or contacting our support desk.
7.1. You must settle at least the minimum installment amount shown on your statement by the due date. This amount includes:
7.2. Payments are credited on the actual business day we receive cleared funds in our bank account. Received funds are automatically split using the following legal order:
7.3. Payments must be processed through our authorized payment methods, including authorized debit orders, Recurring card payments, authenticated DebiCheck, or verified electronic funds transfers (EFT). Manual transfer routing is handled at your own risk.
7.4. When transferring funds via manual EFT, you must input your exact Mint Finance account number as your payment reference. Incorrect references may cause tracking errors. It is your responsibility to monitor your account to confirm manual transfers have cleared correctly.
7.5. You are welcome to pay more than your minimum monthly requirement at any time. Higher payments will lower your overall balance and interest costs but do not grant permission to skip subsequent monthly installments.
7.6. To settle your entire account, you must log in to your Mint Finance dashboard to obtain a formal early settlement calculation. Settling your financial balance does not close your account. You must explicitly request account closure if you wish to deactivate your profile.
7.7. You are legally required to notify our compliance team within 3 days if any of the following situations arise:
8.1. To access credit limits through Mint Finance, you must maintain an active automated collection mechanism linked to your account.
8.2. You grant Mint Finance unconditional authority to submit payment instructions to your banking provider to collect your monthly installments, service costs, and insurance premiums. If your account falls into arrears, you authorize us to run secondary tracking collection sweeps to recover overdue balances.
8.3. Automated collection sweeps are strictly limited and will never exceed the total verified outstanding amount due on your account.
8.4. We reserve the right to leverage automated tracking platforms to re-submit payment requests to your bank as soon as sufficient funds become available on your payroll dates. If a debit order request is declined, you must immediately settle your minimum payment manually to prevent your account from entering arrears.
8.5. If your automated collection authorization lapses or is canceled by your bank due to account changes, you must provide verified alternative debit instructions immediately to maintain your credit standing.
8.6. If your standard payment date falls on a weekend or a recognized South African public holiday, the automated system will shift the deduction instruction to the next available business day.
8.7. To cancel an active debit order mandate, you must provide written notice to our support team at least 30 days before your next scheduled payment date and pay your total remaining balance in full. Canceling a collection mandate does not terminate your credit agreement or clear outstanding debt.
8.8. This automated collection mandate may be assigned or transferred to an alternative authorized entity if Mint Finance chooses to sell or assign your loan account.
8.9. Your explicit tracking reference number used within the retail banking network corresponds directly to your unique Mint Finance account reference.
10.1. If your account enters arrears:
9.2. If an account remains in arrears over an extended period without any payment activity, we will categorize the account balance as "written off." We may close your account and terminate the agreement with written notice, without waiving our legal right to pursue the unpaid debt.
9.3. If we initiate legal enforcement actions through the courts, a judge may order you to pay all legal costs incurred during the recovery process.
9.4. In any enforcement or collection proceedings, a certificate of balance signed by an authorized Mint Finance manager serves as sufficient proof of your total outstanding debt and interest metrics, and will be accepted as correct unless you prove otherwise.
9.5. The physical address listed on your application serves as your chosen legal address (domicilium citandi et executandi) where all legal notices and court documents will be delivered. Where permitted, we may also serve notices electronically via your email address or validated mobile number. To update your addresses or digital contact info, you must provide formal notice, which takes effect 7 business days after we receive it.
10.1. Mint Finance reserves the right to declare your account in default and demand immediate payment of your total outstanding balance if any of the following occur:
10.2. If we terminate this agreement due to a default event, your total outstanding balance becomes immediately due and payable without further notice, unless alternative arrangements are confirmed in writing by our team.
10.3. You can choose to terminate this agreement at any time by contacting our support desk. We will provide a final settlement quote, and your account will be closed once the payment has been cleared and processed.
11.1. Mint Finance treats your privacy as a foundational requirement. We maintain strict compliance measures to safeguard your personal records in accordance with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA"), the National Credit Act, and applicable legal frameworks.
11.2. We collect, store, and process your personal information for the following business purposes:
11.3. You give Mint Finance explicit consent to share necessary components of your personal data with:
11.5. We store your personal records strictly for the maximum duration required to fulfill our operational needs or satisfy local regulatory retention laws.
11.6. If any data processing workflows require transferring your information outside South Africa, Mint Finance will ensure the international recipient is bound by strict corporate rules or data agreements that deliver protection levels matching POPIA standards.
11.7. You maintain the right to review your data records, request corrections to errors, object to processing activities, or request data deletion. These requests can be directed to our Information Officer.
11.8. If a data query is not resolved to your satisfaction, you retain the statutory right to file a formal complaint with the Information Regulator.
11.9. Full breakdowns regarding data collection rules are available in our official Privacy Policy.
13.1. Mint Finance routinely exchanges credit account profiles with registered credit bureaus to:
12.2. You acknowledge that credit bureaus use these records to generate credit profiles and risk scores reflecting your overall creditworthiness.
12.3. The bureaus may record details of our searches about you. We will also release information to them about any account that you hold with us, including information about any payments you have missed. Information held by them may be linked to other people with whom you have a financial association. If you give us false or inaccurate information and we suspect fraud, we will inform them thereof.
12.4. You have the right to request your credit records directly from the bureaus to challenge and correct any inaccurate information on your profile.
12.5. The primary credit registries we may utilize include:
12.6. Mint Finance is not liable for financial losses or damages caused by incorrect profiles or processing errors generated by external credit bureaus.
13.1. Mint Finance reserves the right to update this agreement from time to time. We will publish notifications of any updates on our website. If you object to the revised terms, you must notify us immediately to arrange full payment and closure of your account. Standard administrative corrections do not create a new lending contract.
13.2. We reserve the right to cede, sell, transfer, or assign our rights and obligations under this agreement to a third party at any time without requiring your consent or providing prior notice.
13.3. Mint Finance is not liable for operational disruptions, losses, or damages caused by:
13.4. If a court finds any specific clause in this agreement invalid or unenforceable, that finding will not affect the validity or enforceability of the remaining terms. Any delay on our part in enforcing a contract right does not mean we waive that right for future events.
13.5. This contract is binding on both parties, except for obvious clerical, grammatical, or typographical errors.
13.6. This document, alongside our privacy policy, cookies policy and website terms of use, constitutes the complete agreement between you and Mint Finance, and is governed by the laws of the Republic of South Africa.
13.7. For account support or complaints, please use the following contact channels:
13.8. If you are not satisfied with the outcome of your query or complaint, you have the right to resolve financial matters through the National Financial Ombuds Scheme which can be contacted via email: [email protected], phone: 0860 800 900 and web address: www.nfosa.co.za alternatively you have the right to resolve the matter by way of alternative dispute resolution or you can file any complaints with the National Credit Regulator (contact number 0860 627 627) or make an application to the National Credit Tribunal.
Last Updated: May 2026